A. General Terms and Conditions


1) Scope of Application

1.1 These Terms and Conditions of the company Lumen Lighting Nostraforma GmbH & Co. KG (hereinafter referred to as "Seller") shall apply to all contracts concluded between a consumer or an entrepreneur (hereinafter referred to as "Client" and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Client's own conditions is herewith objected to, unless other terms have been stipulated.

1.2 A consumer pursuant to these General Terms and Conditions is every natural person concluding a legal transaction for a purpose attributed neither to a commercial nor a self-employed occupational activity. An entrepreneur pursuant to these General Terms and Conditions is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.

2) Conclusion of the Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.

2.2 The Client may submit the offer by the online order form integrated into the Seller's online shop. In doing so, after having entered his personal data and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. The Client may also present the offer to the Seller by means of fax, telephone, e-mail.

2.3 The Seller may accept the Client's offer within two days

  • by transferring a written order confirmation or an order conformation in written form (fax or e- mail); insofar receipt of order confirmation by the Client is decisive, or
  • by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or
  • by requesting the Client to pay after he/she placed his/her order.

Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the seller not accept the
Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.

2.4 Provided that the Client has chosen direct debiting or automatic collection procedure, when submitting his online order, the Seller may accept the Client’s offer, by debiting the total price from the Client’s account within two days. Insofar the date of debiting the Client’s account shall be decisive. Otherwise Section 2.3 applies.

2.5 The period for acceptance of the offer shall start on the day after the Client has sent the offer and ends on expiry of the second day following the sending of the offer.

2.6 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client`s responsibility to ensure that the e-mail address he/she provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e- mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

3) Client’s statutory right to cancel his order

The Client has the legal right to cancel his order within 7 working days. However this right does not apply to personalized product, perishable goods and audio & video recordings and computer software which has been opened.

If the Client wishes to cancel his order in the case of contracts for the supply of goods, he needs to inform the Seller in writing within 7 working days, starting the day after he received the goods. In the case of contracts for the supply of services the cancellation period begins with the day on which the contract is concluded.

The Client must take reasonable care of the goods and return them to the Seller or make them available for collection. The Seller will not consider that the Client has taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining them in a shop before purchase. The Client will be responsible for the cost of returning the goods to the Seller, including the collection cost, if he cancels under the Distance Selling Regulations. The Seller reserves the right to make a charge for the costs of recovery not exceeding his directs costs of recovering the goods if the Client does not return the goods or returns them at the Seller’s expense.

4) Price and Delivery Costs

4.1 All prices indicated by the Seller are final prices including the legal value added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise which are beyond the Seller’s control. They shall be borne by the Client. Such costs are for example money transfer costs (transfer fees, exchange rate charges) or customs duties or import taxes.

4.3 Payment can be made using one of the methods mentioned in the Seller’s online shop .

4.4 If payment in advance has been agreed upon, payment shall be due immediately upon conclusion of the contract.

5) Shipment and delivery conditions

5.1 Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply if the Client hereby exercises his/her right of cancellation, or if he/she has been temporarily impeded to receive the offered service, unless the Seller has notified the Client for a reasonable time in advance about the service.

5.2 The risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to the Client upon delivery of the goods to the Client or to an authorized recipient. Should the Client act as an entrepreneur, the risk of accidental destruction and accidental deterioration in the event of a sale by dispatch shall be transferred upon delivery of the goods to a qualified transport person at the Seller's place of business.

5.3 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall immediately inform the Client and grant him immediately counterperformance.

6) Liability for defects

Should the object of purchase be deficient, statutory provisions shall apply. Deviating thereof, the following shall apply for a product which was not used, in accordance with its usual application, for building construction and which was the cause of the building’s defectiveness:

6.1 Vis-à-vis entrepreneurs

  • a marginal defect shall generally not constitute claims for defects.
  • the Seller may choose the type of subsequent performance.
  • for new goods, the limitation period for defects shall be one year from transfer of risk
  • for used goods, rights and claims for defects are generally excluded.
  • the limitation period shall not recommence, if a replacement delivery is carried out within the

scope of liability for defects.

6.2 For consumers the limitation period for claims for defects shall be

  • for new goods, two years from delivery of goods to the Client
  • for used goods, one year from delivery of goods to the Client with the limitation spelt out in Section 6.3

6.3 For entrepreneurs and consumers, the aforementioned limitations of liability and the restrictions of limitation periods in Section 6.1 and Section 6.2 do not refer to claims for damages and reimbursement
of expenses that the buyer may assert due to statutory provisions for defects according to Section 7.

6.4 Furthermore, for entrepreneurs the statuary limitation periods for recourse claims remain unaffected. The same shall apply for entrepreneurs and consumers in the event of wilful intent or gross negligence and fraudulent concealment of a defect.

6.5 If the Client is a businessperson he/she has the commercial duty to examine and notify defects. Should the Client neglect those duties, the goods shall be deemed approved.

6.6 If the Client is a consumer, the forwarding agent has to be immediately notified of any obvious transport damages and the Seller be informed accordingly.. Should the Client fail to comply therewith, this shall not affect his/her statutory or contractual claims for defects.

6.7 Should supplementary performance be rendered by means of replacement delivery, the Client is obliged to resend the initially delivered goods to the Seller within 30 days at the Seller's expense. For return shipment of deficient goods statuary provisions shall apply.

7) Liability

The Seller shall be liable for any contractual and quasi-contractual claims and for claims of liability in tort regarding damages and effort compensation as follows:

7.1 The Seller shall face unlimited liability

  • in case of intent or gross negligence
  • in case of injuries of life, body or health resulting from intent or negligence
  • in case of a promise of guarantee, unless otherwise provided.
  • in case of liability resulting from mandatory statutory provisions

7.2 Provided that the Seller negligently infringes an essential contractual duty, the liability to pay damages shall be limited to the foreseeable, typically occurring damage, unless unlimited liability applies pursuant to Section 7.1. Essential contractual obligations are obligations the contract imposes on the Seller according to its content to meet the purpose of the contract and whose fulfillment is essential for the due and proper implementation of the contract and on the fulfillment of which the Client can regularly rely.

7.3 For the rest the Seller’s liability is excluded.

7.4 The aforementioned provisions on liability apply also for the Seller’s liability regarding his legal representatives and vicarious agents.

8) Law, Jurisdiction and Contract Language

8.1 The law of the United Kingdom shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his/her habitual residence.

8.2 The contractual language is English or German.


B. Client Information


1) Information regarding the main Characteristics of the Goods and Services offered

The main characteristics of the goods and services are contained in the product description displayed in the Seller’s online shop

2) Information regarding the Conclusion of the Contract

The conclusion of the contract shall be governed by Section 2 of these Terms and Conditions

3) Information regarding payment and delivery

Payment will be made in accordance with Section 4 of these Terms and Conditions in conjunction with the information provided in the online shop of the Seller. Delivery will be made in accordance with Section 5 of these Terms and Conditions.

4) Information regarding the different Steps to follow to conclude the Contract

The Client has to go through the following technical steps when placing his offer via the online order form:

Filling the online shopping basket with the desired item
Signing in to the online shop by entering the user ID and the password or – in case a customer account does not exist – entering the order data in the form designated for this purpose
Entering the billing and the shipping address
Selection of the desired delivery method
Selection of the desired payment method
Resuming the order data
Submitting the binding order

The Seller accepts the Client’s offer pursuant to Section 2 of these Terms and Conditions

5) Information regarding Storage of Contract’s Content

The contract’s content will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions and Client Information (for example via e-mail, fax or letter) after the Client has submitted his order. In addition, the contract’s content will be stored on the Seller’s website and can be found by the Client in the customer login via the password-protected customer account, provided the Client has created a customer account in the online shop prior to submitting his order.

6) Information regarding Technical Means to identify and correct Input Errors prior to Placing the Order

The Client can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.

7) Information regarding the Languages offered for Conclusion of the Contract

The contractual language is English.

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